These Terms of Service govern your engagement with Sentinel Due Diligence. By engaging our services, you agree to be bound by these terms.
By engaging Sentinel Due Diligence ("we", "us", "our") for any due diligence or investigation service, you ("Client", "you") agree to be bound by these Terms of Service. If you do not agree to these terms, you must not engage our services.
Licensing: Sentinel Due Diligence operates as a licensed financial investigation firm and complies with all relevant state and federal licensing requirements for commercial investigation services in Australia.
Sentinel Due Diligence provides licensed financial investigation and due diligence services, including but not limited to:
The specific scope of each engagement will be set out in the engagement letter provided to you prior to commencement.
We offer a free preliminary check on the entity you nominate. This check is limited to:
4.1 Engagement Letter: Upon your decision to proceed with a full investigation, we will provide you with an engagement letter outlining the scope, fees, and timeline.
4.2 Fees: Our fees are quoted as a one‑time fee and are exclusive of GST unless otherwise stated. The applicable fee will be confirmed in your engagement letter.
4.3 Payment Terms: Payment is required 100% upfront prior to commencement of the full investigation. We accept payment via bank transfer or as otherwise agreed.
4.4 No Refunds: Once payment is received and the investigation has commenced, fees are non‑refundable. If you cancel before work has begun, we reserve the right to retain a reasonable administration fee.
You agree to:
We treat all client information as strictly confidential. Your interest, findings, and any information you share with us are never shared with the investigated party.
All data is handled in accordance with our Privacy Policy, which forms part of these Terms.
For full details, please refer to our Privacy Policy.
All reports, findings, and materials we produce remain our intellectual property. Upon full payment, you are granted a non‑exclusive, non‑transferable licence to use the report for your internal business purposes only.
You may not reproduce, distribute, or sub‑license any part of our reports without our prior written consent. Our proprietary intelligence database (containing de‑identified phoenix and sham entity patterns) remains our exclusive property.
8.1 No Legal Advice: Our services provide investigative due diligence and business intelligence for commercial decision‑making. They do not constitute legal advice. For legal opinions, you should consult a qualified Australian legal practitioner.
8.2 Information Sources: Our checks draw on lawful sources including ASIC, ABN Lookup, PPSR, court records, and commercial intelligence providers. We do not guarantee the completeness or accuracy of third‑party information.
8.3 No Guarantee of Outcome: While we conduct our investigations with due care, competence, and diligence, we cannot guarantee the outcome of any investigation or the absence of undisclosed risks.
8.4 AI-Assisted Pre‑Search: We utilise AI-assisted tools for preliminary public-record searches. All findings are reviewed, verified, and signed off by a licensed human investigator before any report is finalised.
8.5 No Warranty: While we conduct our investigations with due care, competence, and diligence, we do not warrant that our reports are error‑free, complete, or exhaustive. Our findings are based on information available to us at the time of the investigation. We do not guarantee that our report identifies all potential risks or that the information obtained from third-party sources is accurate or current. You acknowledge that our reports are provided on an 'as is' basis and that you are responsible for your own commercial decisions. We recommend that you conduct your own independent verification of any critical information and seek legal or professional advice as appropriate.
To the fullest extent permitted by law:
You acknowledge that the results of our investigations are based on information available at the time and that we are not responsible for decisions you make based on our reports.
You agree to indemnify, defend, and hold harmless Sentinel Due Diligence, its directors, employees, and agents from and against all claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or in connection with:
We are not liable for any delay or failure to perform our obligations if the delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, power outages, network failures, or government actions. If such an event occurs, we will use reasonable efforts to resume performance as soon as practicable.
We reserve the right to terminate an engagement if:
If we terminate for cause, no refund will be provided. You may terminate an engagement at any time by providing written notice, subject to the payment terms set out in Section 4.4.
By law, we are required to report certain illegal activities. If during an investigation we uncover evidence of illegal phoenix activity, tax evasion, fraud, or other criminal conduct, we are legally obligated to report this to the relevant authorities, including the ATO, ASIC, or the AFP.
These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.
If a dispute arises in connection with these Terms or our services, the parties agree to first attempt to resolve the dispute through good‑faith negotiations. If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation before commencing any legal proceedings.
We may update these Terms from time to time. The latest version will always be available on our website. Continued engagement with our services after any changes constitutes acceptance of the updated Terms.
These Terms, together with our Privacy Policy and the engagement letter provided to you, constitute the entire agreement between you and Sentinel Due Diligence. They supersede all prior negotiations, representations, or agreements, whether oral or written. No variation to these Terms is binding unless agreed in writing by us.
If you have any questions or concerns regarding these Terms, please contact us:
Sentinel Due Diligence
Email: admin@sentinelduediligence.com.au
Website: sentinelduediligence.com.au